We understand when something you order just doesn't quite fit. No worries! Our return and exchange process is very quick and easy. Items purchased from https://www.gazellefootwear.com can be returned or exchanged within 14 days of purchase. Items must be new, un-used, un-washed, and in original packaging and Shipping and handling charges are non-refundable, unless an error occurred on our part while shipping your order. Refunds for returned items will be issued in the original form of payment.